Links:
- Terms and Conditions: /sms-terms-and-conditions
- Privacy Policy: /sms-privacy-policy
- National Do Not Call Registry: https://www.donotcall.gov/
Introduction
At Prestige Pain Centers PC, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt in to our SMS program. By enrolling, you agree to these terms, which comply with the Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.
1. Information We Collect
- Phone Number: the mobile number you provide to receive SMS messages.
- Message Interaction Data: delivery and engagement metrics (e.g., delivery status, response keywords).
- Consent Records: the date, time, and method of your opt-in (verbal consent given by phone when scheduling, or written consent via a signed paper SMS Consent Form during an office visit).
2. How We Use Your Information
- Send SMS messages — including appointment reminders, scheduling notifications, and other practice-related communications — according to your opt-in preferences.
- Demonstrate regulatory compliance (TCPA, Campaign Registry).
- Improve messaging and measure engagement.
3. One-to-One Consent Requirement
In accordance with FCC rules, opt-in consent applies solely to Prestige Pain Centers PC. We do not share your consent with third parties or affiliates unless you expressly agree.
4. Message Frequency and Data Rates
Message frequency varies. In addition to appointment reminders and scheduling notifications, you may exchange messages directly with our staff based on your preferences and care needs, so the number of messages you receive can increase during an active conversation. Message and data rates may apply; check your carrier’s terms.
5. Opt-Out and HELP Instructions
- Reply “STOP” to any message to unsubscribe immediately.
- Reply “HELP” for assistance, or contact us at support@prestigepain.com or 732-887-2004.
6. Data Sharing and Disclosure
- We will never sell your data.
- We may share data with service providers (e.g., carriers) under strict confidentiality regarding SMS delivery.
- National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.
7. Security of Your Information
We maintain reasonable administrative and technical safeguards to protect your data, though no system can be guaranteed fully secure.
8. Record-Keeping and Proof of Consent
We retain records of opt-ins and opt-outs, including the date, time, and method of consent, to comply with TCPA and Campaign Registry requirements.
9. Changes to This Policy
We may update this Policy as laws evolve. Material changes will be communicated via SMS or posted on our website. Continued participation after updates constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy or wish to update your SMS preferences, contact us at:
- Email: support@prestigepain.com
- Phone: 732-887-2004
- Address: 125 Washington Ave, 3rd Floor, Carteret, NJ 07008