Introduction
By joining the SMS program provided by Prestige Pain Centers PC, you agree to receive recurring text messages (appointment reminders, scheduling notifications, and general practice communications) at the number you provide, under these Terms, which adhere to the TCPA and CTIA Best Practices.
1. Opt-In Consent
In accordance with FCC rules, participation in our SMS program requires explicit one-to-one consent. By opting in, you consent to receive messages from Prestige Pain Centers PC only. Consent cannot be shared with other companies or third parties without your direct approval.
Prestige Pain Centers PC collects SMS consent through two methods, used together: verbally, when a patient is scheduling an appointment by phone; and in writing, via a signed paper SMS Consent Form completed during an office visit. Both methods require the patient’s affirmative agreement to the same disclosure.
Verbal Consent (By Phone)
Before enrolling a patient by phone, staff read the following disclosure and the patient must affirmatively agree:
Written Consent (Paper Form, In Office)
Alternatively, a patient may enroll in person by checking a consent box and signing the practice’s SMS Consent Form, which includes the following disclosure:
Completed paper forms are scanned, uploaded to the patient’s chart, and the consent date is entered into our SMS system, consistent with our record-keeping practices below.
2. Message Frequency
Message frequency varies. Beyond scheduled reminders and notifications, you may exchange messages directly with our staff based on your preferences, so the number of messages you receive can increase during an active conversation. Standard carrier rates apply.
3. Opt-Out Process
Reply “STOP” at any time to end messages, or “HELP” to receive support instructions, or contact us at support@prestigepain.com / 732-887-2004.
4. Terms of Consent
Your consent is voluntary and is not a condition of receiving care or any other service. You will receive only the type of informational messages described at the time you opted in.
5. Privacy Policy
Your mobile number and interaction data are governed by our SMS Privacy Policy. Data is used solely for SMS delivery purposes.
6. Message and Data Rates
Standard rates may apply per your carrier plan. Prestige Pain Centers PC is not liable for carrier charges.
7. Record-Keeping and Compliance
We maintain detailed logs of opt-ins and opt-outs (dates, times, and methods) to satisfy TCPA proof-of-consent requirements.
8. Changes to These Terms
We reserve the right to update these Terms. Significant changes will be sent via SMS or posted on our website. Continued participation after such changes constitutes acceptance.
9. Disclaimers and Liability
Message delivery depends on carrier networks; Prestige Pain Centers PC cannot guarantee uninterrupted service or delivery times.
Contact Information
- Email: support@prestigepain.com
- Phone: 732-887-2004
- Address: 125 Washington Ave, 3rd Floor, Carteret, NJ 07008